Effective date: 20 July 2026

Shipping and Delivery

This Shipping Policy explains how orders placed through DistingStyle are processed, packaged and delivered.

Nothing in this policy affects your statutory consumer rights.

Shipping Origins

DistingStyle uses different fulfilment locations depending on the product ordered:

Original artwork is prepared, packaged and dispatched from Beirut, Lebanon.
Handmade soaps, candles and selected handmade products are stocked and dispatched from our United Kingdom fulfilment location when available.

The applicable shipping service and price are calculated according to the product, packaged dimensions, fulfilment location and delivery address.

DistingStyle LTD’s registered office is not a public returns or collection location. Please do not send products to our registered office unless we specifically instruct you to do so.

Order Processing

Orders are normally prepared for dispatch within 1–5 business days after payment has been successfully confirmed.

Processing may take longer during public holidays, periods of high demand or where additional payment, security, address or customs information is required.

Bespoke, commissioned or personalised products may require a longer preparation period. Any applicable production estimate will be stated on the product page or agreed with you before the order is completed.

If a significant delay affects your order, we will contact you using the details provided at checkout.

Delivery Within Lebanon

Original artwork delivered within Lebanon is eligible for free delivery.

Free delivery will appear automatically during checkout when an eligible artwork and a valid Lebanese delivery address are entered.

Other product categories may have different delivery options and charges, which will be displayed at checkout.

Delivery times within Lebanon may vary depending on the location, accessibility and local delivery conditions.

United Kingdom Delivery

Handmade soaps, candles and selected handmade products stocked in the United Kingdom will be dispatched from our UK fulfilment location.

Available UK delivery services, charges and estimated delivery times will be displayed at checkout.

Original artwork remains dispatched from Beirut, Lebanon. Artwork delivered to the United Kingdom may therefore be subject to international shipping charges, customs procedures and import taxes.

International Delivery

Original artwork and other eligible products may be shipped internationally using DHL Express Worldwide, where available.

Shipping charges displayed at checkout may be calculated using:

The fulfilment location.
The destination country and postcode.
The packaged weight and dimensions.
The shipment’s volumetric weight.
The selected or available delivery service.
Current fuel and applicable carrier surcharges.

DHL and other carriers may charge according to the higher of the actual weight or volumetric weight of the complete packaged shipment.

If delivery is unavailable for your address or destination, please contact us before placing an order.

Orders From Different Fulfilment Locations

An order containing products fulfilled from both Lebanon and the United Kingdom may be divided into separate shipments.

Separate shipments may:

Arrive at different times.
Have separate tracking numbers.
Use different delivery providers.
Have separate shipping, customs or import charges.

Applicable shipping charges will be shown during checkout before the order is placed.

Delivery Estimates

Estimated delivery times depend on the fulfilment location, destination, customs clearance and carrier operations.

Any delivery estimate displayed during checkout or provided after dispatch is an estimate rather than a guaranteed delivery date, unless we expressly agree otherwise.

Orders will be delivered within the period agreed with you or, where no separate period has been agreed, within the time required by applicable consumer law.

Tracking Information

When tracking is available, we will send the tracking number to the email address provided with the order.

Tracking information may take some time to update after the shipment has been collected or processed by the carrier.

Please ensure that your email address and telephone number are correct so that we or the delivery provider can contact you when necessary.

Packaging

Original artwork and fragile handmade products are carefully packaged to reduce the risk of damage during transport.

Shipping prices and carrier charges are based on the dimensions and weight of the complete packaged shipment, not only the unwrapped product.

Please retain all external and internal packaging until you have inspected your order.

Delivery Addresses

You are responsible for providing a complete and accurate:

Recipient name.
Delivery address.
Postcode.
Email address.
Telephone number.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs caused by an incorrect or incomplete address may be charged where legally permitted and where the error was not caused by us.

Customs, Duties and Import Taxes

Orders crossing international borders may be subject to customs duties, import VAT, taxes, clearance charges or other fees imposed by the destination country.

Unless checkout or the order confirmation expressly states otherwise, these charges are:

Not included in the product price.
Not included in the shipping charge.
Payable by the recipient.

DistingStyle does not control these charges and cannot guarantee their amount. Customers should contact their local customs authority for information before ordering.

You are responsible for providing any information reasonably required for customs clearance. Customs delays are outside our direct control, but we will provide reasonable assistance where possible.

Refused or Uncollected Deliveries

If a delivery is refused, not collected or cannot be completed because of incorrect or incomplete information, the shipment may be returned or stored by the carrier.

We will contact you to discuss redelivery, return or refund options.

Reasonable carrier, storage, customs or return costs may be deducted or charged where legally permitted and where the delivery failure was not caused by us.

This does not affect your statutory consumer rights.

Delivery Delays

Delivery may be affected by:

Customs inspections.
Severe weather.
Carrier disruption.
Public holidays.
Security restrictions.
Incorrect or incomplete delivery information.
Events outside our reasonable control.

We will provide available tracking information and reasonable assistance if a delay occurs.

Your statutory rights relating to late or undelivered goods remain unaffected.

Lost, Damaged or Incorrect Shipments

We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them.

If an order arrives visibly damaged, incorrect or incomplete, please contact support@distingstyle.com as soon as possible and provide:

Your order number.
A description of the issue.
Photographs of the product.
Photographs of the external and internal packaging.

Reporting visible transit damage within 48 hours helps us investigate promptly with the carrier. This request does not remove or limit your statutory consumer rights.

If tracking indicates that an order was delivered but you have not received it, please contact us promptly so that we can investigate.

Depending on the circumstances and your legal rights, we may arrange a replacement, repair, refund or another appropriate solution.

Shipping Restrictions

Shipping services may be changed, suspended or restricted for particular destinations because of:

Carrier availability.
Legal or customs restrictions.
Sanctions.
Safety or security concerns.
Events outside our reasonable control.

We will not knowingly dispatch an order where doing so would breach applicable law.

Some products, including candles, soaps, liquids or products containing restricted ingredients, may be subject to carrier or destination-specific restrictions. Available delivery methods will be shown at checkout.

Returns

Please do not return an item without contacting us first.

The correct return location may depend on the product and the fulfilment location from which it was dispatched.

For cancellation, return and refund information, please read our Refund and Returns Policy.

Changes to This Policy

We may update this Shipping Policy when our products, fulfilment locations, delivery providers or legal obligations change.

The latest version will be published on this page with an updated effective date.

Contact Us

For shipping-related enquiries, contact:

DistingStyle LTD
Email: support@distingstyle.com
Website: https://distingstyle.com

Registered office:
157 Woodcock Lane
Northfield
Birmingham B31 1BU
United Kingdom