Are all DistingStyle products handmade?
DistingStyle focuses on original, handmade and thoughtfully curated creations produced by independent artists and skilled artisans.
Some products are individually handmade, while others may be produced in small batches. Relevant materials, dimensions and product details are provided on each product page.
Are your artworks original?
Yes. Each artwork currently offered by DistingStyle is an original acrylic painting created by artist Daniel Mikaelian.
Every painting is one of a kind and normally available in a quantity of one. Purchasing the physical artwork does not transfer its copyright or commercial reproduction rights.
Where are your products made and shipped from?
Our original artwork is prepared, packaged and dispatched from Beirut, Lebanon.
Handmade soaps, candles and selected future handmade products will be produced in small batches and stocked for dispatch from our United Kingdom fulfilment location when available.
The applicable shipping origin and delivery service depend on the product ordered.
Do you deliver within Lebanon?
Yes. Eligible original artwork receives free delivery within Lebanon.
The free-delivery option appears automatically during checkout when an eligible artwork and valid Lebanese delivery address are entered.
Do you ship internationally?
Yes. We offer international delivery to many destinations using DHL Express Worldwide, where available.
The shipping price is calculated at checkout according to the destination, packaged weight, dimensions, volumetric weight and applicable carrier surcharges.
If no delivery option appears for your location, contact us before placing the order.
Why can shipping prices vary between countries?
International shipping rates depend on the route, destination zone, package dimensions, volumetric weight, fuel surcharge and customs requirements.
Large artwork may have a relatively low physical weight but a higher volumetric weight because of the protective packaging required.
Are customs duties and import taxes included?
Unless expressly stated during checkout, customs duties, import VAT, clearance charges and similar destination-country fees are not included in the product price or shipping charge.
These charges are normally payable by the recipient. We recommend contacting your local customs authority before ordering if you require an estimate.
How long does order processing take?
Orders are normally prepared for dispatch within 1–5 business days after payment confirmation.
Bespoke, commissioned or personalised products may require additional preparation time. We will contact you if a significant delay affects your order.
How long does delivery take?
Delivery time depends on the shipping origin, destination, customs clearance and carrier operations.
Available estimates may be displayed during checkout or provided after dispatch. Unless expressly guaranteed, delivery dates are estimates.
Will I receive tracking information?
Where tracking is available, we will email the tracking number after the shipment has been processed.
Tracking information may take some time to update after collection by the carrier.
How are original artworks packaged?
Original artworks are carefully protected using packaging selected according to their dimensions, materials and fragility.
Shipping charges are based on the complete packaged dimensions and weight, not only the unwrapped artwork.
Please keep all packaging until you have inspected the product.
What happens if my order arrives damaged?
Contact support@distingstyle.com as soon as possible and include:
- Your order number.
- A description of the problem.
- Photographs of the product.
- Photographs of the external and internal packaging.
Reporting visible transit damage within 48 hours helps us investigate promptly with the carrier, but it does not remove or limit your statutory consumer rights.
Can I return an order?
Eligible online purchases can normally be cancelled by notifying us within 14 days after delivery, followed by a further 14 days to return the goods.
Exceptions may apply to bespoke, commissioned, personalised or opened sealed-hygiene products.
Original artwork offered for general sale is not excluded from return merely because it is original or handmade.
Please read our Refund and Returns Policy for complete details before sending anything back.
Who pays for return shipping?
For a change-of-mind return, the customer is normally responsible for the direct return cost.
If a product is faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs or arrange an appropriate solution.
Large and fragile artworks may require insured specialist delivery. Contact us before returning anything so that we can provide the correct return address and instructions.
Are handmade soaps and candles available?
Our handmade soaps and candles are currently being developed for a future launch.
They will be produced in small batches with a focus on quality, presentation and craftsmanship. Product ingredients, safety information and availability will be published on the relevant product pages before sale.
Can I request a commissioned or personalised product?
Custom projects may be available depending on the artist or artisan, materials, timescale and requested specifications.
Contact support@distingstyle.com before ordering to discuss your request.
Bespoke, commissioned and clearly personalised products may not qualify for change-of-mind cancellation once production has begun, although your rights regarding faulty or misdescribed goods remain unaffected.
Can I send an order as a gift?
Yes. You may enter the recipient’s delivery address during checkout.
Please check all recipient and delivery information carefully. International gift orders may still be subject to customs duties or import taxes payable by the recipient.
Which payment methods do you accept?
Available payment methods are displayed during checkout and may include secure card payments, Stripe-supported wallets and PayPal.
DistingStyle does not store complete payment-card numbers or card security codes on its website.
Can an order contain products shipped from Lebanon and the UK?
Yes, but products fulfilled from different countries may be sent as separate shipments.
They may arrive at different times, use different carriers, have separate tracking numbers and incur separate shipping or customs charges.
Available shipping charges will be displayed during checkout.
How can I contact DistingStyle?
Use our website Contact page or email:
We aim to respond as soon as reasonably possible during normal business days.