We want you to be satisfied with your purchase. This policy explains your cancellation, return and refund rights when purchasing from DistingStyle LTD.

Nothing in this policy affects your statutory rights under UK consumer law.

Cancelling an Online Order

If you are a consumer, you normally have the right to cancel an online order without giving a reason.

You must tell us that you wish to cancel within 14 days after the day you receive the goods. If an order contains multiple items delivered separately, the cancellation period begins after you receive the final item.

To cancel, email support@distingstyle.com and include:

  • Your name.
  • Order number.
  • The item you wish to return.
  • A clear statement that you are cancelling the order.

After notifying us, you must return the item within a further 14 days.

Return Conditions

You may inspect an item as you would in a physical shop.

Please return the item:

  • Securely packaged to prevent damage.
  • With all included parts, certificates and accessories.
  • In its original packaging where reasonably possible.
  • With proof of purchase or the relevant order number.

You are responsible for the item until it reaches the return address provided by us. We recommend using an insured and trackable delivery service, particularly for original artwork.

We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics and condition.

Original Artwork

Original artwork that is already completed and offered for general sale may be returned under the cancellation rights described above.

Artwork made to your specifications, commissioned for you or clearly personalised is not normally eligible for change-of-mind cancellation. This does not affect your rights if the artwork is faulty, damaged, misdescribed or not supplied as agreed.

Products That Cannot Normally Be Returned

The right to cancel does not normally apply to:

  • Bespoke, commissioned, made-to-measure or personalised products.
  • Sealed products that are not suitable for return for health or hygiene reasons once their seal has been broken.
  • Products that are liable to deteriorate or expire rapidly.
  • Digital content once supply has begun with your prior consent and acknowledgement, where applicable.

Handmade or limited-edition status alone does not remove your cancellation rights.

These exclusions do not apply where an item is faulty, damaged, misdescribed or otherwise does not conform to the contract.

Return Shipping Costs

For a change-of-mind cancellation, you are responsible for the direct cost of returning the item unless we have agreed otherwise.

Large or fragile artwork may require insured specialist or courier transportation, and return costs can be substantial. Please contact us before sending anything so we can provide the correct return address and packaging instructions.

If an item is faulty, damaged, incorrect or misdescribed, we will cover reasonable return costs or arrange an appropriate collection.

Do not return products to our registered office unless we specifically instruct you to do so.

Original Delivery Costs

Where the statutory right to cancel applies, we will refund the cost of our least expensive standard delivery option.

If you selected an enhanced or more expensive delivery service, such as priority or express delivery, we are not required to refund the additional amount above the standard delivery cost.

Customs duties, import taxes and charges paid directly to authorities or third parties may need to be reclaimed from the relevant authority and are not always refundable by us.

Refund Timing

We will issue an eligible refund without undue delay and no later than 14 days after:

  • We receive the returned goods; or
  • You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Refunds will normally be made to the original payment method. Your bank or payment provider may require additional time to show the refund in your account.

We may withhold the refund until we receive the goods or receive satisfactory evidence that they have been returned.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, faulty, incorrect or incomplete, contact support@distingstyle.com promptly with:

  • Your order number.
  • A description of the problem.
  • Photographs of the item and external and internal packaging, where possible.

Reporting visible transit damage within 48 hours helps us investigate the issue with the courier. However, this request does not limit or remove your statutory consumer rights.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.

Exchanges

If you wish to exchange a non-faulty item, please contact us. Exchanges are subject to product availability and may be processed as a return followed by a new order.

Where an item is faulty, your statutory rights to a repair, replacement or refund apply as appropriate.

Refused and Uncollected Deliveries

If a delivery is refused or not collected and is returned to us, we will contact you.

Where the refusal is not caused by our error or a fault with the item, we may deduct reasonable costs that we are legally entitled to recover. This does not affect any statutory cancellation or refund rights.

How to Start a Return

Before sending an item:

  1. Email support@distingstyle.com.
  2. Include your order number and reason for contacting us.
  3. Wait for the correct return address and packaging instructions.
  4. Package the item securely.
  5. Use an insured, trackable service and retain proof of sending.

Sending an item without contacting us first may cause delays, particularly if it is sent to an incorrect address.

Contact Us

DistingStyle LTD
Company number: 17062339
Registered in England and Wales

Registered office:
157 Woodcock Lane
Northfield
Birmingham B31 1BU
United Kingdom

Email: support@distingstyle.com
Website: https://distingstyle.com